Bitrix24 gives every seat away free and charges you in gigabytes instead

63 puts Bitrix24 in our Usable band and fourth in the CRM category, just behind Zoho CRM at 65 and well ahead of HubSpot at 52. Generosity at 72 is the highest of any hosted free plan we score in this category, and it is earned by the one structural decision nobody else copies: unlimited users.

Feature depth at 62 is the counterweight, and it is worth being precise about why. Judged as a bundle, free Bitrix24 gives away more product than anything else here: CRM, tasks and projects, chat, calendars and a contact centre in one place. Judged strictly as a CRM, which is the comparison this pillar makes, it is the thinner end, because sales automation, multiple pipelines, telephony and the app marketplace are all paid. Free Bitrix24 records your deals competently and does not help you work them.

The seat cap is the one limit that is not here, so everything below is what fills its place (as of July 2026).

• 5 GB of storage in total. This is the wall. It covers attachments, documents and call recordings, and a contact centre that records calls will find it faster than a team that only logs notes.
• No sales automation. Trigger-based follow-ups and field updates are paid, which is the feature most people mean when they say a CRM saves them time.
• One pipeline. Multiple pipelines are a paid feature, so a business selling two things two different ways is squeezed into one process.
• No telephony and no marketplace apps. Both sit above free, so extending the tool means upgrading rather than installing.

Two things about that storage ceiling deserve saying plainly. It is a wall you meet rather than a warning you receive, so treat 5 GB as a number to monitor rather than one to discover. And it is shared across the whole workspace, which means the free plan's best feature, everyone in one place, is also what spends its scarcest resource fastest.

The other cost is not in the pricing table. Bitrix24 packs a CRM, a project tool and a chat app into one interface, and new users regularly spend their first session looking for the CRM underneath everything else.

Bitrix24 prices per organisation with a user cap on each plan rather than per seat, which is unusual and changes how you should read the cards below. You are not buying seats, you are buying a bracket.

Basic is $49 a month billed annually for up to five users, and it is where sales automation, more storage and telephony appear. Standard is $99 for up to 50 users, Professional is $199 for up to 100, and Enterprise starts at $399 for 250. Read those numbers per person and they get cheaper as you grow, which is the opposite of every per-seat CRM here: fifty people on Standard is under $2 each.

The awkwardness is the first step. Going from free to Basic is a $49 monthly commitment even if you only needed one automation, and for a three-person team that is a real jump rather than a trickle. Most people upgrade for sales automation, with storage the second reason and telephony the third. If your team is large and your needs are modest, the flat-rate model is the best value in this category. If your team is tiny and you need one paid feature, it is the most expensive way to buy it.

Yes, within limits, and the limit is storage rather than headcount, which makes this the right answer for a specific and fairly common situation: more people than budget.

A ten-person business that logs calls, tracks deals and chats in one place can run on free Bitrix24 without paying anyone, and no other tool on this page allows that. A team that attaches proposals, contracts and call recordings to every deal will meet 5 GB inside a year and then choose between clearing files and committing $49 a month. Anyone whose sales process depends on automated follow-ups is on a paid plan from the start, because free records deals without working them.

If you want something calmer and more focused, Zoho CRM's free plan trades unlimited seats for three of them and a tidier CRM. Free Bitrix24 alternatives lists the rest, and the best free CRM software ranks the category, including the self-hosted options that cap neither seats nor storage.